Disaster Resources for Businesses

Logan Office of Economic Development and the Queensland Government is connecting with business owners impacted by the recent South East Queensland storms to identify what is needed most to help during this challenging time. If you are affected by the severe weather event, we would highly recommend you complete the Queensland Government’s natural disaster business survey to assist you with your needs.

Please see links to relevant resources.

For flood assistance contact SES on 132 500
In a life-threatening emergency dial Triple Zero (000)
For general information and enquires Logan City Council’s Customer Service 24/7 on 07 3412 3412
For any biosecurity, environmental or animal welfare concerns please contact the Department of Agriculture & Fisheries at 132 523

For online information and updates regarding the current weather event, please refer to the following websites:

Logan Office of Economic Development staff are available in support of any directly impacted businesses throughout their Recovery phase. Please contact us on 07 3412 4888 or loed@logan.qld.gov.au.

Resources for Businesses

Following is also a short list of relevant support pages providing important information.

Tropical Cyclone Alfred

Stay informed of Council Communications on the Logan City Council website.

Visit the Home | Get Ready Queensland website for information on how to prepare for Tropical Cyclone Alfred

Business Queensland – Manage your business before, during and after cyclones | Small Business Disaster Hub

Queensland Tourism Industry Council – Crisis Plan Cyclone preparation.pdf

Support for small business

Find information on financial support for small businesses.
Complete the natural disaster business survey to advise what assistance you may need.

Support for primary producers

Find information on support for primary producers.
Complete the disaster impact survey to report damage or losses to your farm.

Assistance for businesses

Find advice and resources to help you respond to, and recover from, a natural disaster and access financial assistance and other support. Visit Business Queensland.
Find a list of current disaster assistance on the Queensland Rural and Industry Development Authority website or phone 1800 623 946.
Visit the Small business disaster hub for resources and use our handy app to help you prepare and protect your business for disasters and emergencies.
The Queensland Government Natural disaster business survey is now available to help government understand the impact of flooding on local businesses and the assistance they require. Complete the short survey here.
Various banks such as Westpac NAB ANZ CommBank St.George Bendigo Bankwest have also announced assistance for flood impacted customers whether they be individuals or businesses. Check your bank for eligibility.
Learn how to get help with your tax and royalty obligations after a natural disaster.
Find natural disaster support from the Australian Taxation Office.
Learn about disaster support and assistance for tourism businesses.
Find financial counselling including the Rural Financial Counselling Service for small businesses in Southern Queensland, (phone 1300 732 777) or North Queensland (phone (07) 4652 5669).
Recognise scams and dodgy traders relating to natural disasters.

Disaster Assistance Loans – Small Business QLD

Up to $250,000 for producers and small businesses and $100,000 for not-for-profits to repair or replace damaged assets like plant and equipment, to repair premises, or to replace stock and maintain liquidity.

Contact: QRIDA on 1800 623 946 or via www.qrida.qld.gov.au

Essential Working Capital Loans

Up to $100,000 for producers, small businesses and not-for-profits to allow for the continuation of operations, including paying wages, rents or rates, purchasing items such as fuel, fodder and water, or for the transportation of livestock and produce.
Contact: QRIDA on 1800 623 946 or via www.qrida.qld.gov.au

Freight subsidies

Up to $5,000 for primary producers to assist with the movement of stock, feed, machinery, fuel, water, and building or fencing materials.
Contact: DAF on 13 25 23 or via www.daf.qld.gov.au

Employer Assistance

Phone line 1300 731 988 for the Chamber of Commerce and Industry Queensland’s Employer Assistance Line, to get:

advice and support if your business has been forced to close or reduce operations
industrial relations advice on managing staff and meeting Fair Work Act 2009 obligations.

Contact your insurer

Did you know that after a natural disaster you should contact your insurer before you begin cleaning up and removing damaged items? Even if you do not know the full extent of the damage, your insurance company can tell you what they will need to know to support your insurance claim. You may be asked to record or photograph damage to your premises, fixtures, vehicles, stock, customer records and equipment. Or you may be told to wait for an insurance assessor to inspect your property before you begin cleaning. Always follow the advice of the insurer, as you may not be covered for unauthorised repairs. Learn more at the Business Queensland website.

Mental Health and Wellbeing Support

Find mental health and wellbeing resources for businesses.
Contact Lifeline on 13 11 14 for phone and online counselling and support.
Learn about personal and mental health support during and after a disaster.

Resources for Individuals

Financial assistance

Information about natural disasters in Queensland and how to prepare for them is available in a range of languages. The translated fact sheets here also include the types of financial assistance grants that may be available following a disaster.
Personal Hardship Assistance is available to support impacted residents. For Information on Personal Hardship Assistance, contact the Community Recovery Hotline on 1800 173 349 or visit Community Support | Queensland Government.
The Disaster Recovery Allowance is available for eligible persons through Services Australia Disaster Recovery Allowance.
Access additional support from the Red Cross – The Red Cross addresses the practical aspects of responding and recovery (such as How to help after a disaster), as well as psychosocial and well-being needs (such as Looking after yourself and your family after a disaster).
Emergency Hardship Assistance – $180 per person, up to $900 for a family of 5
Available as a contribution to support those directly impacted by a disaster and unable to meet immediate essential needs such as food, clothing, medical supplies, or temporary accommodation.
Structural Assistance Grant – Up to $10,995 for singles or $14,685 for couples/families
If you’re uninsured or unable to claim insurance, you may be eligible for a one-off payment to contribute towards repairs that will make your home safe and secure.
Essential Household Contents Grant – Up to $1,765 for singles, or $5,300 for couples/families
To your replacement or repairing of essential household contents such as beds, linen and whitegoods that have been lost or damaged in a disaster where you are uninsured or are unable to claim insurance.
Essential Services Safety and Reconnection Grant – $200 and/or up to $4,200
If your essential services (such as electricity, gas, water, sewerage or septic system) were affected by the disaster and you are uninsured or unable to claim insurance, you may be able to claim up to $200 towards a safety inspection for each affected service, plus up to $4,200 for any repair works needed for reconnection.

Transport and motoring assistance – Various
Various forms of transport and motoring assistance is available for individuals and businesses in the affected disaster area. This could include assistance with registration and licensing.

Housing help after a disaster
If you need help finding temporary accommodation, applying for mortgage relief loans, repairing your home, or help with housing. See the resources page.

Legal assistance and resources
Visit the Legal Aid Queensland website